Job Description Summary

As a Customer Care Specialist II, you will provide exceptional levels of customer care that meet or exceed all internal and external customer expectations. 

Job Description

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

Key responsibilities will include:

• Provide customer product inquiry/availability details via phone, email, and chat upon request; deliver copies of pricing and invoices when needed; identify and coordinate resolution of any issues that may negatively affect customer satisfaction.
• Create requests in databases to support customer orders such as new customer account set up and customer pricing and provide estimated release dates for product items that are currently unavailable.
• Support cross functional teams as staffing needs require.
• Work with Supply Chain to support on-time delivery and other company KPI’s.
• Manage short supply situations, backorders and manual allocations as required.
• Enter all contact information into appropriate database(s) in compliance with Company and Regulatory policies.
• Resolve service complaints to the satisfaction of the customer within established company guidelines and according to FDA/ISO/cMDR and other regulations governing medical devices and HIPAA regulations.

About you: To be successful in this role, you require:

• Minimum High School Diploma.
• Proven ability to handle customer contacts in a professional and courteous manner.
• Ability to comply with all company, departmental, and applicable quality system work instructions, procedures, and policies.
• Ability to compose accurate, prompt, and appropriate replies to all customer contacts.
• Minimum SAP, Microsoft Office Applications. Salesforce preferred.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

To learn more about BD visit https://jobs.bd.com/

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Primary Work Location

USA TX - San Antonio 

Additional Locations

Work Shift